Refund Policy

1. Scope

This policy applies to paid Cloakly software subscriptions purchased through our website. Cloakly is digital software delivered by granting Pro access to the account used at checkout. International payments may be processed by Lemon Squeezy, while supported RUB payments may be processed by Lava.top.

2. Initial Purchases

You may request a refund within 14 calendar days of your first paid monthly or annual subscription charge. Tell us the account email and order or invoice identifier so we can locate the payment. We may ask for enough information to prevent fraud and confirm that the request comes from the purchaser.

3. Subscription Renewals

Monthly and annual subscriptions renew automatically at the billing interval shown before payment. You may request a refund of an automatic renewal within 7 calendar days of the renewal charge, provided the renewed period has not been materially used. Cancelling before the renewal date prevents the next charge.

4. Failed, Duplicate, and Unauthorized Charges

• A failed or abandoned payment does not grant Pro access and is not a completed purchase.
• Confirmed duplicate charges will be refunded.
• If you believe a payment was unauthorized, contact us promptly and also secure the affected payment account.
• Bank chargebacks are handled through the applicable payment provider and financial institution.

5. Cancellation

You may cancel a recurring subscription at any time through the Cloakly account dashboard or by contacting support. Cancellation stops future renewals but does not automatically refund the current billing period. Unless a refund is approved, Pro access remains available until the end of the paid period.

If a checkout offers a free trial, the trial length and first charge date are shown before purchase. Cancel before that date to avoid the first charge.

6. How to Request a Refund

Email getcloakly@gmail.com with the subject “Refund request” and include:

• The email address used for your Cloakly account.
• The payment provider and order, invoice, or contract ID.
• The purchase or renewal date.
• A brief reason, which is optional but helps us improve.

7. Processing

We normally review requests within 3 business days. Approved refunds are returned to the original payment method through the original processor. Banks and payment providers may take an additional 5-10 business days to display the credit. Currency conversion and bank fees outside our control may not be refundable.

8. Statutory Rights

Nothing in this policy limits any mandatory consumer right or remedy that applies under your local law. Where mandatory law provides a longer period or broader remedy, that law prevails.